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Terms & Conditions

Terms & Conditions

 

Terms and Conditions for the supply of goods through the A Room Copenhagen online store (www.aroomcopenhagen.com). The present Terms and Conditions shall apply to all contracts entered into by A Room Copenhagen. When ordering you are accepting the present Terms and Conditions. If you cannot accept the present Terms and Conditions you should cease using (www.aroomcopenhagen.com) immediately.

By visiting our site and/or purchasing our products, you engage in our service and agree to be bound by the present Terms and Conditions. This applies to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

CONTRACT

No contract will exist between you and A Room Copenhagen for the sale of any product unless and until A Room Copenhagen has accepted your order with a confirmation email and a full payment is taken from your credit/debit card, Stripe or via PayPal. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

A Room Copenhagen reserves the right not to accept your order in the event that we are unable to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and we shall have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.

PAYMENT

By purchasing on this site you confirm that the Stripe or PayPal account or credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the Stripe or PayPal account or credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment we will not be liable for any delay or non-delivery. Payment can be made by Stripe or PayPal or via your credit/debit card linked to your Stripe or PayPal account. Also by any other methods that may be advertised on our website site.

All credit/debit card transactions on this site are processed using Stripe.com, which is a secure online payment gateway which encrypts your card details in a secure host environment. Please refer to Stripe.com privacy policy here: https://stripe.com/gb/privacy

The prices payable for ordered goods are as set out in
our website in Euro.

ORDER CANCELLATION

Unless you cancel your order within 14 working days after reception of the goods, acceptance of your order and completion of the contract between you and A Room Copenhagen will be completed when the goods have been dispatched.

To cancel your contract you must notify A Room Copenhagen by email using the subject heading ‘Cancellation’ and supplying your order number and address. Any returns after the 14 day period stated above will be at the discretion of A Room Copenhagen. Cancellation cannot take place by refusing to receive the goods or by failing to pick them up from the Courier.

DEFECTIVE AND DAMAGED ITEMS

All parcels must immediately be opened in the presence of the Courier upon receipt of the goods, to verify that the Goods contained in the parcel are untampered with and undamaged. You acknowledge that if you fail to do this and subsequently find that the Goods are not contained therein, or have been damaged during delivery, we may not be able to claim anything against the Courier or against our insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify us from and against any claims relating thereto, to the fullest extent permitted by applicable law.

If you should receive an item that is defective, damaged or not what you ordered, please contact us at patricia@aroomcopenhagen.com within 14 working days. We shall help you resolve any issues as quickly as possible by replacing the item, once the faulty item has been returned to us by post. We will confirm the return address in writing, once you have contacted us about the fault.

REFUNDS AND EXCHANGES

In the unlikely event that you are unhappy with your order please contact us at patricia@aroomcopenhagen.com.

Each piece of A Room Copenhagen is made to order; therefore we cannot offer a refund on a piece unless it is found to be faulty.
In certain circumstances we may be able to offer an exchange for another piece.

Upon receipt of items, either the Stripe or PayPal account or the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). We will process your refund within 48 hours of receipt.
Your credit card company may take four - seven working days
to credit your account.

PROMOTIONAL SAMPLES

Product samples lent to you by A Room Copenhagen for promotional material, editorial use, photography or any other reason will be charged for in full if not returned in perfect condition. Unless otherwise agreed in writing by us, samples must be returned to us within seven working days from the day of receipt.

INTELLECTUAL PROPERTY

The entire content of this website, including all jewellery designs, photographs, logo, copyright, trademarks and other intellectual property rights it contains, including the use of the name A Room Copenhagen is the sole property of A Room Copenhagen. You may store, print and display the content supplied solely for your own personal use and you may draw the attention of others within your organisation to material posted on our site. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. By using this service, you agree that you will not attempt to undermine the integrity of this website.

SITE ACCESS AND CHANGES

Our website changes regularly and access to this site is permitted on a temporary basis. We aim to update our site regularly, and may change the content at any time, including the product details and pricing without notice. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of the present Terms and Conditions, and that they comply with them.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at patricia@aroomcopenhagen.com or mailing us at Sandbakken 11, Stenløse, DK-3660, Denmark.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Use.

SQUARESPACE

Our online shop is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application.

For more insight, you may also want to read the Squarespace Terms of Service here or Privacy Statement here:

http://www.squarespace.com/terms-of-service/

http://www.squarespace.com/privacy/

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Denmark and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our shop’s website or are redirected to a third-party website or application, you are no longer governed by the present Terms and Conditions.

When you click on links on our shop, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

BLOG COMMENTS AND USER CONTENT
POSTED TO THE WEBSITE

If you post any Comments or User Content on the Website, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by other users of the Website, as well as other third parties. We are not responsible for the information you choose to submit in these forums. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum.

SOCIAL MEDIA

The Website provides users the opportunity to interact and post content through various social media sites including, but not limited to, Twitter, Facebook, Google+, Instagram, Dropbox, Tumblr, foursquare, Flickr, YouTube and Vimeo. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies which may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post in this forum.

Our site also includes Social Media Features, such as the Facebook button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which pages you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

SECURITY

We store all user information in secure databases protected via a variety of industry-standard access controls. Secure passwords, SSL encryption, disk-based encryption, firewalls, and other measures are in place that helps us to protect your data. However, no company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

COOKIES

A Room Copenhagen online shop is built using Squarespace.com and Stripe.com, for more information on cookies that may be stored on your computer, please refer to their privacy policies:

http://www.squarespace.com/privacy/

https://stripe.com/gb/privacy

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at

patricia@aroomcopenhagen.com or
by mail at Sandbakken 11, Stenløse, DK-3660, Denmark.

CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms & Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of the present Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to the present Terms of Service constitutes acceptance of those changes.

If our shop is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

AGREEMENT

The present Terms and Conditions set out the entire agreement between you and A Room Copenhagen in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of the present Terms and Conditions are binding on us unless agreed by us in writing.

LAW AND JURISDICTION

The present Terms & Conditions together with above-mentioned Agreement shall be subject to and governed by Danish law.

Any dispute arising under the present Terms & Conditions shall be submitted to the exclusive jurisdiction of the Courts of Denmark, i.e. the District Court of Copenhagen.

CONTACT INFORMATION

If you have any questions about the present Terms & Conditions, please contact us at patricia@aroomcopenhagen.com or mailing us at Sandbakken 11, Stenløse, DK-3660, Denmark.